Karen L. Jackson
Vice President of Customer Experience, Prologis
Karen L. Jackson has over 20 years’ experience in corporate America leading efforts focused on executing transformational business strategies that initiate market disruption and deliver sustainable competitive advantage. Karen excels at building relationships at the executive level and creating partnerships that drive growth and efficiencies for both the top and bottom lines. Karen is Vice President of Customer Experience for Prologis, and leads their Global Voice of the Customer program focused on metric driven performance, continuous improvement, and innovation that facilitates lifetime customer loyalty.
Her career has spanned multiple cultures, continents and countries. Karen has a unique ability to transcend the barriers of culture and language that tend to slow others down to create alignment among diverse stakeholders with a shared commitment to achieve unprecedented results. Her work has taken her beyond the U.S. to South Africa, Sweden, Poland, Japan, Malaysia, England, France, Belgium, Denmark, Australia, Singapore, Japan and Germany.
Karen currently sits on the San Francisco State University Customer Experience Advisory Board. Previously, Karen sat on the Advisory Board of Capital Analytics. Karen has a personal passion for philanthropic interests that focus on underserved populations. She has actively supported Black Girls Code as a mentor. She is the founder of Just Us Denied, a non-profit focused on preventing injustice against people of color and is the former founder of The Peace of Mind Foundation, a non-profit advocacyfor at-risk women and children.